BOKUlearn FAQ for Students
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General information on the learning platform BOKUlearn
What is the difference between BOKUonline and BOKUlearn?
BOKUonline is the campus management system of BOKU, in which a large number of the necessary administrative tasks are carried out.
BOKUonline is used, among other things, for
- administration of student accounts
- registration for courses and exams
- course grading
The learning platform BOKUlearn supports teaching by providing tools for
- provision of learning content & teaching materials
- online exercises and examinations
- administration and organisation of courses
For each course in BOKUonline, a BOKUlearn course is automatically created, which is initially invisible for students. Teachers decide themselves whether they want to use the e-learning course for their course and when to make their course visible.
How can I access the learning platform BOKUlearn?
Who has access to BOKUlearn?
How can I access BOKUlearn courses as a “Guest”?
How can I log in as a guest?
If you have received a guest account (usually sent by e-mail), you can access the BOKUlearn login as a guest:
How can I set my language in BOKUlearn?
To display BOKUlearn in another language, select "Einstellungen" (Preferences) in the user menu (Fig. 1) and click on "Sprache wählen" (Preferred language) on the next screen (Fig. 2).
Alternatively, you can quickly switch between English and German in the user menu. (Fig. 3)
Note: Teachers can specify the language setting for individual courses; these courses are always displayed in the specified language.
I use the learning platform with assistive technologies (screen readers, etc.). I cannot access certain course content. Who can I contact?
As the e-learning team of BOKU, we always try to ensure the accessibility of the learning platform. However, if you encounter any obstacles, please inform us (e-learning(at)boku.ac.at) so that we can remedy them immediately.
Do I have to register separately for the BOKUlearn courses?
Registration for courses is done in BOKUonline.
Overnight, all course registrations (BOKUonline) are transferred to BOKUlearn so that students with a fixed place are automatically enrolled in the corresponding BOKUlearn courses on the following day.
Why does BOKUlearn not show all courses for which I am registered in BOKUonline?
If courses for which you are registered in BOKUonline do not appear in your BOKUlearn dashboard (course overview), it may be due to the following reasons:
- Course registration on the same day:
Changes in BOKUonline do not appear in BOKUlearn until the following day.
- The course is still invisible for students:
Especially at the beginning of the semester, there are many courses that have not yet been made visible by the lecturers. This often happens shortly before or after the start of the semester. In case of doubt, please check with BOKUonline or contact the lecturer directly via e-mail.
- The teacher does not use the BOKUlearn course:
Teachers are free to use the e-learning platform to support their courses. Tipp: Zoom links etc. are often stored in BOKUonline.
- No fixed placed or waiting list:
BOKUlearn courses are only accessible to students with a fixed place. Manual course enrolment of students on a waiting list can only be done by the lecturers.
- An incorrect semester was selected on the dashboard:
Courses are usually assigned to a semester. If the BOKUlearn course is not displayed, this may be due to the fact that
you have selected the wrong semester in the dashboard or
the course has been moved to the category "Other" by teachers (e.g. in the case of cross-semester courses).
- The course is hidden or the filter "Removed from view" is selected:
In the context menu to the far right of the course name (marked by three dots), courses can be hidden from students and shown again. If the course overview is filtered by "Courses removed from view", only the hidden courses are displayed.
- Change-over from Bachelor's to Master's degree programme:
In case of a change of study plan, it may happen that the courses are temporarily not displayed.
- Change of e-mail address in BOKUonline:
If your e-mail address is changed and entered in BOKUonline (e.g. due to employment as a "student employee"), the courses will not be visible again until the following day after the nightly synchronisation.
Tip: Make the change to your email address at a time when you no longer need your courses for the rest of the day. The change will be introduced during the nightly synchronisation of BOKUonline and BOKUlearn and in the morning the courses will be available to you as usual.
- "Course overview" block has been removed:
You can customise the dashboard (personal start page) in BOKUlearn according to your preferences. If you delete the "Course overview" block by mistake, you can restore the default settings by clicking on "Edit this page" in the top right-hand corner and then on "Restore default".
Error message: "You cannot enrol yourself in this course."
Self-registration is only possible for those courses for which the teachers have actively set this enrollment method. (Participants are usually informed of this by e-mail and given the relevant access data).
How do i deregister from BOKUlearn courses?
For automatically created courses, the deregistration is done via BOKUonline. Overnight, this deregistration is transferred to BOKUlearn.
Availability of course content
Where can I find the zoom link for a course?
Often zoom links are
- in the BOKUlearn course and / or
- in BOKUonline in the course details of the course.
Path: BOKUonline ⇒ Search (top right) select "Course" ⇒ Search for course (by number or name) ⇒ Double-click on the relevant course, scroll down and select "Details" (Fig.1) for the course dates. You will then find the zoom links under "Notes" (Fig. 2).
How long can I access the BOKUlearn courses?
Lecturers decide individually how long the courses and the materials contained therein are available to the course participants.
Tip: It is therefore advisable to save important documents (outside the BOKUlearn course). For quick downloading we recommend the module „download center“, which is available in every course.
How long can I access BOKUlearn?
More information on specific BOKUearn modules
Where can I find more information about the different BOKUlearn tools (Wiki, Forum, BigBlueButton etc)?
Where can I try out BOKUlearn tools?
Which browsers can I use to access BOKUlearn?
BOKUlearn works with all common browser, such as:
Recommended browsers for mobile devices:
Restrictions may apply when using outdated or alternative browsers.
I'm having problems – should I clear my cache?
Yes, sometimes technical problems can be solved by clearing the cache and reloading the page.
How do I clear my cache?
You can clear the cache simply by using the following key combinations (hold down the keys at the same time):
- Google Chrome: [CTRL] [Shift] [Del].
- Select period and tick "Images and files in cache", possibly also "Cookies"→ Delete data.
- Mozilla Firefox: [CTRL] [Shift] [Delete]
- Select period and select "All" → OK.
- Microsoft Edge: [CTRL] [Shift] [Del]
- Select "Cached images and files"→ Delete now.
- Opera: [CTRL] [Shift] [Del].
- "since installation" clears entire cache.
Key combination: [CTRL] + [F5] works even faster.
Does BOKUlearn also work on mobile devices?
Yes, BOKUlearn automatically recognises mobile devices such as smartphones or tablets and automatically loads the optimised view. This means that almost all functions can also be used on the move.
Why can't I use BOKUlearn with the "Moodle App"?
Currently, the use of the Moodle App is not activated for BOKUlearn.