How to reach our IT staff

Opening hours and availability of our IT staff members.

opening hours during summer holidays

As every year, we at BOKU-IT will take advantage of the quiet holiday period and reduce accumulated overtime hours as well as consume holidays.
Of course, we will be available for you during the holiday period as follows:

ZID/BOKU-IT Administration office and IT-Hotline:
From 08th July 2019 until 20th September 2019, the BOKU-IT administration office and the IT-Hotline will be opened as follows: 
Monday - Thursday from 8 a.m. through 4 p.m, Friday from 8 a.m. through 3 p.m.

ZID/BOKU-IT offices Muthgasse and Tulln:
During the summer months both offices are open from Monday - Friday from 8 a.m. through 4 p.m..
However, please make an appointment, as on-site assignments or non-compensable unplanned absences may occasionally result in gaps in staffing.

ZID/BOKU-IT Media department:
During BOKU's summer holidays (from 1st July 2019 until 30th September 2019), our media department is opened from 9 a.m. to 1 p.m. (workdays only).

As a result of skeleton staffing, we ask for your kind understanding in case reaction times are slightly longer than usual in some cases. The remaining staff are trying their best to compensate for any holiday-related absences.

We at BOKU-IT wish all of you a great and relaxing summer!

IT Hotline

The IT Hotline is your first contact point for all your IT-related questions.
 

You can reach us via e-mail or by phone:

You can reach us personally:

  • Mon - Fri  from 8:00 to 17:00
    Exnerhaus ground floor, Peter Jordan Str. 82, 1190 Vienna

IT Office / "ZID Sekretariat"

The IT office is your contact point for: Notebook rentals, reservations for IT training classrooms, organizational questions

  • Mon - Fri from 8:00 to 17:00 
    in Exnerhaus, ground floor, Peter Jordan Str. 82, 1190 Vienna
  • E-mail: zid-sek(at)boku.ac.at
  • Phone: +43 1 47654-210
  • Fax: +43 1 47654-39009

IT Media Department

The Media Department is your contact point for numerous services related to media.

  • Mon - Fri  from 9:00 to 17:00 
    During lecture-free periods there are shorter support hours:
    Mon - Fri from 9:00 to 13:00 
    Exnerhaus basement, room U1/27
  • E-mail: mm-support(at)boku.ac.at
  • Phone: +43 1 47654 210

IT Staff at Our Muthgasse Location

  • Mon - Fri from 9:00 to 16:00 
    Room 01/51 on the first floor of Emil-Perels-Haus (Muthgasse I)
    (Please note: Since staff also moves around on the premises, you are advised to arrange an appointment.)
  • Phone: +43 1 47654 39072

IT Staff at Our Tulln Location

  • Mon - Fri from 9:00 to 16:00 
    Room E0.5.152 on the ground floor of the UFT building (Konrad Lorenz Straße 24)
    (Please note: Since staff also moves around on the premises, you are advised to arrange an appointment.)
  • Phone: +43 1 47654 39091

For general questions and in urgent cases, please contact the IT Hotline directly.