Settling User Costs on Your Own

In case the costs are not settled by a BOKU organizational unit, you can only print or copy on BOKUprint multifunctional units once you have provided your online account with sufficient credit. This is done by topping up your credit. You can check your available credit via the web interface: BOKUprint Web Interface

Topping Up Your Credit

Topping up your online credit account can be done by one of the following payment machines:

Please note that only bills are accepted and that no partial amounts can be added to your credit. This means that no change is provided. Also keep in mind that no money exchange option is available at BOKU.

You can find your actual current credit balance in the BOKUprint web interface.

If you have any questions or problems, please contact Facility Management via bokuprint-verrechnung(at)boku.ac.at

Refund for False Expenditures

If the following conditions are met a MM representative of the ZID can refund false expenditures at Exnerhaus during the MM support times:

  • the print out was paid via online account credit (for internally settled print outs no refund is possible!)
  • the claim must be made within three working days after the outlay
  • the faulty print out must verifiably have happened due to a technical malfunction at the unit, for example color strips or toner spots on the printout. Faulty print outs that happened due to self-inflicted misconfigurations of drivers cannot be refunded (in the event of dispute the original file has to be presented)
  • refund is only possible via electronic back posting onto the respective online account that was originally used for the expenditures

Credit Balance Repayment

If you leave BOKU and still have credit on your online account, you can of course have it paid out by BOKU's Facility Management. The necessary steps to do so are described on the following page: