Frequently asked questions (FAQ)

What is my standard e-mail address?

Please log in to BOKUonline.

The e-mail address shown on your business card is your standard e-mail address.

Can I continue to use M365 after I have completed my studies?

No, you can only use M365 as long as you have a valid degree program at BOKU.

How can I install the M365 Office applications on a new device?

After logging in with your BOKU standard e-mail address, you can download the installation files from:

I am a student and an employee at the same time, what do I have to consider?

Normally you should only have one login name for your employee and student account. In this case the following applies:

To log in to M365, always use your standard e-mail address. This is the e-mail address that is displayed on your BOKUonline business card.

This can be a ...@students.boku.ac.at or a ...@boku.ac.at- address, it makes no difference here, use your standard e-mail address in any case.

You already have an A3 license in your role as a student and therefore do not need to activate a license for employees.

I am using macOS and cannot activate the M365 license. What can I do?

Microsoft provides a tool for removing all Office license files under macOS.

Please follow the instructions on the following page:

As soon as all licenses have been removed, log in again with your BOKU standard e-mail address.