Overview IT Services for New Staff Members

• Activate account, redeem PIN code
  • Please note that the login name cannot be changed later, but appears in several places. Therefore, choose carefully and refer to
  • your real name.
  • Your password must not be one that you use outside of BOKU.
  • → https://short.boku.ac.at/it-activate-account
• Multi-factor authentication (MFA)
  • To log in to many important BOKU IT services (e.g., BOKUonline, BOKUlearn), you need an additional factor in addition to your login name and password. Please read the relevant information carefully and thoroughly and set up additional factors using the following step-by-step instructions.
  • Please set up multiple factors on independent devices to minimize the risk of locking yourself out.
  • → https://short.boku.ac.at/it-multi-factor-authentication 

• BOKUonline is the campus management system of BOKU (people, organizations, rooms, courses, exams, etc.).
  • → https://online.boku.ac.at
  • Please check the entries on your personal business card.
  • Please add a photo to your business card when you find the time.
  • If you wish, this photo will be displayed on BOKUweb (the following day).
  • BOKUcard for employees
  • Please request your BOKUcard directly via your BOKUonline business card. You will need this for printing and, in some buildings, for the access control system.
    → https://short.boku.ac.at/it-bokucard-ma
  • Please add your place of work and room number to your BOKUonline business card when you find the time, as this makes parcel deliveries, for example, much easier.
  • If necessary, you can change your BOKU password here.

• Your work PC or notebook usually uses the service BOKUclients:
  • Log in with your BOKU login name and BOKU password
  • For the very first login, the device must be connected to the BOKU network with a network cable.
  • Please read the First Steps carefully so that you can work with your BOKUclient optimally and without interruption:
    → https://short.boku.ac.at/it-BOKUclients-FirstSteps
• Software
  • You can install some software products yourself from the baramundi kiosk:
    → https://short.boku.ac.at/it-bokuclients-kiosk
  • Otherwise, please contact your IT contact person at the institute.
  • MS Office / Word / Excel
    • Please log in with your BOKU email address and BOKU password
      → https://short.boku.ac.at/it-m365-mitarbeiterinnen
  • Adobe Acrobat
    • Please log in with your BOKU email address and BOKU SSO:
      → https://short.boku.ac.at/it-acrobat-ma
• Printing, copying, scanning
  • → https://short.boku.ac.at/it-bokuprint 
     
• On a notebook computer, you will also need:
  • WiFi / eduroam:
    You must set up a separate password for WiFi / eduroam:
    → https://short.boku.ac.at/it-eduroam
    It is best to set up eduroam on your smartphone as well.
  • VPN
    If you are not connected to the BOKU network via a LAN cable, you will need a VPN connection for some services (OES network drive, BOKUprint, etc.)
    → https://short.boku.ac.at/it-vpn

GroupWise: Email, Calendar

• All BOKU employees in the GroupWise address book
• BOKU-wide appointment search possible in the GroupWise calendar
• Client for Windows; web interface; ActiveSync on mobile phones
• https://short.boku.ac.at/it-groupwise
• https://short.boku.ac.at/it-mobiles-arbeiten

Telephony solutions

• Landline telephony, mobile telephony, special communication solutions
• https://short.boku.ac.at/it-telefonie

Zoom: Video conferencing, video calls

• Video conferencing, video calls
• https://short.boku.ac.at/it-zoom

Microsoft Teams: Collaboration with (external) partners

• Platform for chat, video conferencing, and file sharing
• https://short.boku.ac.at/it-microsoft365

• In many cases, you will want to access the same files as other team members. Your data is also well stored on the network drives in this respect, and is secure and available at all times, even if your workstation PC malfunctions. If you wish, you can also access it from outside BOKU.
• It is not a good solution to store data only locally on your workstation PC.
• Please talk to your manager and the IT contact person at your institute.
• An overview of storage solutions for BOKU employees can be found at:
  → https://short.boku.ac.at/it-speicherloesungen (in German)

• List of all BOKU IT services with detailed instructions:
• → https://boku.ac.at/it-services?selectedTypes=list 
   
• The primary contacts for IT issues are the “EDV-Verantwortliche” or the staff of the IT Service Group (ITSG) at the institute:
  • EDV-Verantwortliche are members of your organizational unit:
    → https://short.boku.ac.at/it-edvv
  • ITSG staff are members of BOKU-IT:
    → https://short.boku.ac.at/it-service-group
  • The ITSG service portfolio can be found at:
    → https://short.boku.ac.at/it-itsg-portfolio
     
• If you have urgent questions, the BOKU IT Hotline can also help:
  → https://short.boku.ac.at/it-hotline